Shipping Terms
- Free Shipping in the Continental USA, please call for shipping quotes for Hawaii and Alaska
- Minimum order for free shipping of a sauna is $3500
- Minimum order for free shipping of outdoor furniture is $2,000
- Businesses must have a loading dock or other equipment to unload sauna crates
- Shipping to Residential locations require the following:
o A $320.00 Residential Drop Ship fee for the delivery company to make an appointment to deliver
a sauna
o A $120.00 Residential Drop Ship fee for the delivery company to make an appointment to deliver
outdoor furniture, such as a shower or Tiki Bar
o If the crate is longer than 92”, the customer (consignee) is responsible for unloading the crate off the delivery truck
o Customer (consignee) to determine if large trucks can reach their driveway and turn around
Some remote areas/islands might have extra shipping charges
o Please call if unsure to confirm
- Shipping of just accessories will have a $55.00 flat shipping fee
- Dundalk will manage all requirements for Customs and Crossing the border
Return Policy
1) Our stated return policy is: We do not accept returns
a. It is very expensive to return products back across the border
2) If a product must be returned to the factory, the following will apply:
a. 20% Restocking fee
b. Dealer/customer will be responsible for any and all shipping costs to the factory
c. Products must be returned in their original packaging and condition
d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole
decider of the condition of the product and the amount of the refund
Dundalk LeisureCraft Inc.
318448 8th Line, Melancthon, Ontario Canada L9V 2K3
Ph: 519-923-9813 | Fax: 866-458-7583 | Web: www.leisurecraft.com
Customer Refusal to Accept Delivery
1) If a customer refuses delivery and the Dealer asks Leisurecraft for assistance in selling the
product to another Dealer, the following will apply:
a. 15% Restocking charge
b. Dealer will be responsible for all shipping and rerouting costs to the new delivery
address
Please contact your Representative with your order# to make any changes or cancelations. We will do our best to accommodate your needs and your customers’ needs at all times. Please remember to double check your order confirmation that is emailed to avoid any issues with the orders after 14 days.
We appreciate your business and accept the fact that we might also occasionally make a mistake on
your order. Any order change or cancelation fees will not apply in this scenario.
Change of Ship to Address
If the customer changes the ship to address prior to their order leaving the factory, we will change the address free of charge. However, if the customer changes the ship to address after their order leaves the factory there will be a $250 charge for this service and we will add this charge to the dealer account. (Item# ADDCHANGE)
Storage Charges
After a sauna has shipped and arrived at the local delivery terminal, if the customer does not respond quickly to calls to arrange a delivery appointment, needs to determine how to unload the crate, needs to provide an alternate phone number or any other reason which creates a delay to the delivery of the sauna and the trucking company starts to charge storage fees, these storage fees will be added to the
dealer account. (Item# STORAGE)
Order Cancelation Policy
1) Up to 14 days from order entry – you can cancel the order without penalty
2) After 14 days, a $65.00 cancelation fee will apply (item #: ORDCAN)
3) Within 7 days of the ship date, the order cannot be canceled
4) For all Canadian Timber Collection products, Dealers will have 24 hours to cancel the order for the $65.00 cancelation fee (item#: ORDCAN)
Order Change Policy
1) Up to 14 days from order entry – you can edit/change the order without penalty
2) After 14 days, a $65.00 edit/change fee would apply (item#: ORDCHA)
a. Examples: adding removing products, adding removing options, changing the ship to
address, changing the shipping method, etc.
3) Within 7 days of the ship date, the order cannot be edited or changed
4) After the product has shipped, if the Dealer/Customer wants to change the ship to address, a $250 fee will apply (#ADDCHANGE)
5) For all Canadian Timber Collection products, Dealers will have 24 hours to change the order for
the $65.00 change fee (item#: ORDCHA). After 24 hours, the order can not be changed.
Customer Refusal to Accept Delivery
1) If a customer refuses delivery and the Dealer asks Leisurecraft for assistance in selling the product to another Dealer, the following will apply:
a. 15% Restocking charge
b. Dealer will be responsible for all shipping and rerouting costs to the new delivery
address
