At Castle & Cabana, we aim to make your purchase experience secure, seamless, and transparent. We value long-term relationships over one-time transactions and encourage you to contact us if you have any questions before placing your order.
1. Accepted Payment Methods
We accept the following secure payment methods:
- Credit cards: Visa, MasterCard, American Express, Discover
- Debit cards
- PayPal
- Google Pay
- Apple Pay
We do not accept cash, checks, money orders, or other forms of payment.
2. Payment Processing
- Payment is authorized and processed at the time your order is placed.
- Third-party payment processors handle all transactions; Castle & Cabana does not retain any processing fees. Payment processors may.
- Payment information is securely handled using trusted payment gateways to protect your data.
3. Order Confirmation & Processing
- Upon placing your order, you will receive an Order Confirmation email confirming receipt and payment authorization.
- Most in-stock orders are processed within 1–2 business days.
- Custom, made-to-order, or oversized items may require additional processing time as noted on the product page.
- Your order will be prepared for shipment following the same timelines outlined in our Shipping Policy.
4. Cancellations & Refunds
Your options depend on the stage of your order:
4.1 Before Payment is Processed
- Orders may be canceled within 24–48 hours.
- Full refund will be issued.
4.2 After Payment is Processed (Before Shipment)
- Cancellation is permitted prior to shipment, including for buyer’s remorse.
- A payment processing fee (3.5–5%) may apply.
- Fees are charged by third-party processors and are not retained by Castle & Cabana.
4.3 After the Order Has Shipped
- The order is subject to our Return Policy.
- Restocking fees (25–35%) and shipping charges may apply as outlined in the Return Policy.
4.4 Custom & Made-to-Order Products
- Cancellations are allowed within 48 hours of order placement.
- After 48 hours, cancellations — including buyer’s remorse — are not possible.
- Production begins immediately after order confirmation.
- Manufacturer warranties remain fully valid.
5. Refund Processing
- Refunds are issued to the original payment method after warehouse inspection and approval, following the procedures in our Return Policy.
- Please allow up to 72 hours for the refund to reflect on your account statement.
6. Alignment with Shipping & Returns
- Orders are processed and shipped in line with our Shipping Policy, including tracking, delivery options, and freight carrier responsibilities.
- Any payment-related questions or issues should be addressed promptly to prevent delays or complications with cancellations or returns.
- Castle & Cabana actively assists with resolving verified shipping or product issues, but third-party processors, freight carriers, and manufacturers / suppliers retain responsibility for their services.
7. Customer Support
For any inquiries about payment, processing, cancellations, or refunds, please contact:
- Email: sales@castleandcabana.com
- Phone: 1-833-731-3278
We are here to help you make confident, informed purchasing decisions and ensure a smooth and enjoyable experience.